Access Statement

The comfort and safety of all our guests is of paramount importance and with this in mind we hope the following information will be useful when considering your stay with us. If you have any queries that we might help you with, please do not hesitate to contact us as we will do our utmost to facilitate access for all.

The Charterhouse is a Guest House offering 10 rooms which includes two family suites. The rooms are as follows: one twin bedded room, 4 double bedded rooms one family room with one double bed and two single beds and two family suites – each suite consists of two rooms, one double room and one twin room. The bedrooms are on all four floors. There is a dining room where breakfast takes place and a guest lounge. Our policy of no-smoking applies throughout the building.

The Charterhouse is approximately a half a mile from Torquay railway station being an approximate 10 minute walk. The Charterhouse is approximately 1.5 miles from the coach station, which will take in the region of 30 minutes to walk.
It will take approximately five minutes to walk to the sea front and a further 15/20 minutes to walk into the town centre, which is a reasonably level walk. A bus service is available close to the property with a regular bus service from the sea front to most tourist attractions. The Charterhouse is also approximately just over half a mile from Cockington Country Park which can be reached by walking along a private path through the Water Meadows or along the Cockington Lane and should take in the region of 17 minutes.
Torquay Taxis have disabled friendly taxis and minibuses available. Tel: 01803 292 292

The main entrance to the property is from Cockington Lane up a sloping gravel driveway approximately 50 metres in length. There is a large gravel car park for guests at the entrance to the property and parking is available for 8/9 cars. Guests may drive up the drive to the front entrance where luggage may be off-loaded. Assistance with luggage is available upon request. We do have one parking space immediately outside our garden rooms and this is available for guests staying in our garden rooms and who find walking difficult. The car park is illuminated by sensor lights in the evening and the drive has lighting which is on throughout the night.
There are two steps up to the front door.

Public Areas
There is a public toilet in the reception area. The guest lounge is situated on the ground floor and dining room is situated on the lower ground floor. There are 11 steps down to the dining room. In the dining room menus are available in large print. Staff are available to read menus for guests with limited vision. Special dietary considerations can be catered for with prior notification; however, we reserve the right not to serve guests who suffer from life threatening allergies. Guest's medication may be put in our fridge if so required.

Family Garden Room 9 has its own independent access and is on the level with the patio. There are no steps into the Garden Room. This Garden Room has a further entrance/exit and this is situated next door to the back of the Dining Room. Garden Room 1 which is a double en suite room also has its own independent entrance and is on the level with the patio, there are no steps into this Garden Room and this room is also placed next door to the Dining room. Guests who may have slight walking disabilities are permitted to park their car outside the Garden Room on prior arrangement so they do not have to walk up the drive.

There are 13 steps from the Reception Hall up to a half landing and then a further 3 steps to Rooms 14, 15 and 16. All these rooms are carpeted and have en suite shower rooms. The shower rooms either have a cushion floor covering or laminated flooring.

There are a further set of 15 steps up to the Family Suite. This suite has two rooms, one with double bed and one with twin beds and with one large en suite bathroom with separate shower cubicle from the double room. These two rooms are separated from the other rooms by their own entrance door and are private from the other rooms.

All rooms have access via a fire door with conventional key. Showers have adjustable shower heads and are temperature controlled. Non slip shower and bath mats are available. There is a remote fire alarm system in place with appropriate audible alarms. If specific emergency arrangements are required please inform the proprietors. Suitable signage with fire information is visible throughout the property

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